Terms of Engagement | Co-Pilot Finance & Insurance

Co-Pilot Finance & Insurance is committed to providing professional financial services. These terms outline our service agreement and your rights as our valued client.

1. Our Services

Co-Pilot Finance & Insurance acts as a finance and insurance broker, connecting you with appropriate lenders and insurers. We provide:

Finance broking services for business and personal needs
Insurance broking for business and personal protection
Professional advice and guidance throughout the application process
Ongoing support and relationship management

2. Our Commitment to You

We are committed to:

Acting in your best interests when providing financial services
Providing clear and honest advice about suitable products
Maintaining professional standards and qualifications
Protecting your personal and financial information
Providing services with skill, care and diligence

3. Fees and Charges

Our services may involve fees that are paid by lenders, insurers, or clients. All fees will be clearly disclosed before you proceed with any application.

Upfront fees may apply for some services
Commission may be paid by lenders and insurers
Trail commissions may apply for ongoing services
All fees will be disclosed in writing before proceeding

4. Privacy and Confidentiality

We respect your privacy and handle your personal information in accordance with the Privacy Act 1988 and our Privacy Policy.

Personal information is collected only for legitimate business purposes
Information is shared only with your consent or as required by law
We maintain secure systems to protect your data
You have rights to access and correct your personal information

5. Complaints and Disputes

If you have any concerns about our services, please contact us immediately. We have internal dispute resolution procedures and are members of external dispute resolution schemes. Contact us on 1300 673 171 or info@cpfi.com.au to discuss any concerns.

6. Professional Standards

Co-Pilot Finance & Insurance operates under Australian Financial Services Licence requirements and maintains professional indemnity insurance. Our advisors hold appropriate qualifications and undergo ongoing professional development.