Business Finance & Insurance. Navigated.
Business Finance & Insurance. Navigated.
Business Finance & Insurance. Navigated.
Co-Pilot Finance & Insurance always strive to provide the best possible service and provide you with the finance that suits your needs. However, we appreciate that from time to time, applicants may not be satisfied with the process or the solution. If this occurs, and you have a complaint about the service we provide, we have a resolution process in place to address your concerns.
You can lodge your complaint through several channels. You may do this verbally or in writing. If you choose to lodge the complaint by email or mail, please make sure you include as much information as you can. You should explain the details of your complaint as clearly as you can.
Step 1: Please contact your Co-Pilot Finance & Insurance broker in the first instance as many disputes can be resolved relatively quickly. Your broker will have five business days in which to try and resolve the dispute.
Step 2: If you are not satisfied with the outcome or the way in which your complaint has been handled then you can escalate the complaint. Please contact our customer service by calling 1300 673 171or email hello@cpfi.com.au. Please provide us with as much detail as possible so we can address promptly and hopefully resolve it to your satisfaction.
If you are not satisfied with our response, you can refer the matter to the Australian Financial Complaints Authority (AFCA). The Co-Pilot Finance & Insurance AFCA Membership number is 50739.
Our team are ready to fight for the “yes”, because approved is the only success.
Let’s make it happen.
Business Finance & Insurance. Navigated.
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GDAM Finance Pty Ltd trading as Co-Pilot Finance and Insurance ABN 81 615 639 015. Australian Credit License 508422
