Business Finance & Insurance. Navigated.
Business Finance & Insurance. Navigated.
Business Finance & Insurance. Navigated.
GDAM Finance Pty Ltd (“licensee”) trading as Co-Pilot Finance & Insurance
ABN: 81 615 639 015
Australian Credit Licence Number: 508422
Address: 65 Kimberley Road, Hurstville NSW 2220 Tel: 1300 673 171
Email: hello@cpfi.com.au Website: www.cpfi.com.au
This document provides you with information relating to our activities. It contains details about fees, commissions, and referral arrangements, as well as what to do if you have a complaint.
This document provides you with information relating to our activities. It contains information about various fees and charges that may be payable by you to us, as well as about certain commissions we may receive or we pay to certain third parties. It also contains information about what you should do if you have a complaint or dispute in connection with our services.
This Credit Guide will tell you:
We are required to provide this Credit Guide to you as soon as practicable after it becomes apparent, we are likely to provide credit assistance to you.
We provide “Credit Assistance” when we:
You (the customer) engage us (the broker) to arrange a loan on your behalf. You acknowledge that we act as an independent contractor to assist you to obtain and negotiate a loan.
We sometimes charge a fee for our services. More details about any fees payable will be detailed in a “Quote” we will give you before a finance application is lodged. No commission is payable by you to us, this is paid by the credit provider.
How we are paid:
We are paid commissions by Credit Providers for introducing customers. The Credit Providers we deal with usually pay a commission based on:
We only receive a commission if your loan is settled and is paid to us either directly by the lender or paid to us by our aggregator. We may receive the following commissions after we provide credit assistance and your loan has settled.
Type of Commission: | |
Commission/Brokerage (paid shortly after settlement) | Range from 0% to 5% depending on type of finance sought. |
Volume Bonus | We have a volume bonus arrangement in place with the majority of our credit providers for products such as commercial and asset finance products. We may receive additional commission depending on the total volume of business that we arrange with a credit provider. If the relevant volume targets are met with a credit provider, additional commission is payable by the credit provider to us. We do not receive any volume based benefit for residential home loan products. |
Method of Calculation | Based on the Net amount financed plus GST |
If you would like a detailed estimate of how much commission we would be paid by a particular credit provider, we will provide this to you.
In some cases, your business may have been referred to us by non-regulated third parties such as accountants, financial planners, motor vehicle resellers etc. Where this is the case we may pay a referral fee to these parties. If we do pay a fee to these parties, then;
Alternatively, if you want to know, you can ask about any referral fees payable and we will tell you how much was paid and how the amount was calculated.
Before we provide credit assistance to you, we assess whether the particular loan or lease is suitable for you. To do this, we need to make reasonable inquiries and verify that:
We won’t be able to give you credit assistance if our assessment shows that:
In assessing these factors, we are also required to take reasonable steps to verify some of the information you provide to us. This verification may include:
Obtaining a copy of your preliminary assessment:
If we provide you with credit assistance, you can ask us for a copy of our assessment any time up to 7 years after we provide you with a credit assistance quote. To request a copy please contact us. We will provide you with a copy:
We source credit products from a range of banks, lenders and other credit providers. However, at present, we write a greater percentage of loans with the following banks, lenders and other credit providers. These lenders do not necessarily represent all of the lenders who offer credit of the nature you seek.
Within our business we follow specific procedures to try to resolve any complaints that you may have.
Internal Dispute Resolution:
If you have a complaint, please contact the disputes officer on the contact details above. They will try to resolve all concerns quickly & fairly.
External Dispute Resolution:
In the unlikely event we cannot resolve your complaint in a satisfactory manner, or you have not received a response from us after 30 days, you can escalate your complaint to the below Ombudsman, a free and independent dispute resolution service provider.
Australian Financial Complaints Authority (AFCA):
A copy of AFCA’s dispute resolution policy is available at www.afca.org.au by request.
For more information regarding anything referred to in the Credit Guide or anything else about our services, just ask at any time. We’re here to help you.
Our team are ready to fight for the “yes”, because approved is the only success.
Let’s make it happen.
Business Finance & Insurance. Navigated.
©2025 All Rights Reserved | Co-Pilot.
GDAM Finance Pty Ltd trading as Co-Pilot Finance and Insurance ABN 81 615 639 015. Australian Credit License 508422
