Unlock Your Financial Potential with Co-Pilot – Where Service Takes Flight

Co-Pilot FSG

Financial Services Guide
The Financial Services Referred To In This Financial Services Guide (FSG) Are Offered By:

CP Insurance Pty Ltd Trading as Co-Pilot Insurance

Corporate Authorised Representative No. 1312450 ABN 24 679 312 460

65 Kimberley Road, Hurstville NSW 22200

Phone: 1300 673 171
Email: info@cpfi.com.au

 

Authorised Representative of:  

McLardy McShane Partners Pty Ltd ABN 14 064 465 309 

Level 3, Building 7, Botanicca Corporate Park 570-588 Swan Street, Richmond Vic 3121 Phone: 03 9290 9200 

Email: info@mclardymcshane.com.au

McLardy McShane Partners Pty Ltd holds a current Australian Financial Services Licence No. 232987 and is responsible for  the financial services that Co-Pilot Insurance provides to you. McLardy McShane Partners Pty Ltd is responsible for the  content and distribution of this FSG. The distribution of this FSG by Co-Pilot Insurance is authorised by McLardy McShane  Partners Pty Ltd.

Lack Of Independence

Why we are not independent, impartial, or unbiased in relation to the provision of personal advice and the impact of this  on you. 

McLardy McShane Partners and its Authorised Representatives are not independent, impartial, or unbiased pursuant to  section 923A of the Corporations Act because:  

We may receive remuneration, commission, and/or other benefits when we provide personal advice to you in relation  to insurance products and other financial products;  

We may also be subject to direct or indirect restrictions relating to the financial products in respect of which personal  advice is provided; and/or 

We may have associations or relationships with issuers of insurance products and other financial products.  Further information about these benefits and relationships is set out in this Financial Services Guide. If you have any questions about this information, please ask us.

Purpose Of This FSG

This FSG sets out the services that we can offer you. It is designed to assist you in deciding whether to use any of those  services and contains important information about: 

the services we offer you 

how we and others are paid 

any potential conflict of interest we may have 

our internal and external dispute resolution procedures and how you can access them 

arrangements that are in place to compensate clients for losses.  

 

Further Information When Personal Advice Is Given

We will provide you with further information whenever we provide you with advice, which considers your objectives,  financial situation and needs. This information may include the advice that we have given you, the basis of the advice and  other information on our remuneration and any relevant associations or interests. This information may be contained in a  statement of advice (SOA). 

When you ask us to recommend an insurance policy for you, we will usually only consider the policies offered by the insurers  or insurance providers that we deal with regularly. In giving you advice about the costs and terms of recommended policies we have not compared those policies to other policies available, other than from those insurers we deal with regularly.

Product Disclosure Statement

If we offer to arrange the issue of an insurance policy to you, we will also provide you with, or pass on to you, a product  disclosure statement (PDS), unless you already have an up-to-date PDS from the insurer. The PDS will contain information  about the policy, which will enable you to make an informed decision about purchasing that product.

From When Does This FSG Apply?

This FSG applies from 18 November 2024 and remains valid unless a further FSG is issued to replace it. We may give you a  supplementary FSG. It will not replace this FSG but will cover services not covered by this FSG.

How Can I Instruct You?

You can contact us to give us instructions by post, phone, fax or email on the contact number or details mentioned on page 1  of this FSG.

Who Is Responsible For The Financial Services Provided?

McLardy McShane Partners Pty Ltd is responsible for the financial services that will be provided to you, or through you to your  family members, including the distribution of this FSG. The contact details for McLardy McShane Partners Pty Ltd on page 1  of this FSG.

What Kinds Of Financial Services Are You Authorised To Provide To Me And What Kinds Of Financial Product/S Do Those Services Relate To?

Co-Pilot Insurance is authorised to advise and deal in general insurance products to wholesale and/or retail clients under  McLardy McShane Partners Pty Ltd’s Australian Financial Services Licence. We will do this on your behalf as your broker unless  we tell you otherwise.  

Sometimes we will act under a binder or agency McLardy McShane Partners Pty Ltd has from an insurer. When we act under  a binder or agency, we will be acting as the agent of the insurer. This means that we represent and act for the insurer, not for  you. We will tell you when we act under a binder or agency to arrange your insurance or advise you about your insurance  needs.

Retail Clients

Under the Corporations Act 2001 (the Act) Retail Clients are provided with additional protection from other clients. The Act  defines Retail Clients as: Individuals or a manufacturing business employing less than 100 people or any other business  employing less than 20 people and that are purchasing the following types of insurance covers: Motor vehicle, home building,  contents, personal and domestic, sickness/accident/travel, consumer credit and other classes as prescribed by regulations.  Some of the information in this FSG only applies to Retail Clients and it is important that you understand if you are covered by  the additional protection provided.

Will I Receive Tailored Advice?

Maybe not in all cases. However, we may need information about your personal objectives, details of your current financial  situation and any relevant information, so that we can arrange insurance policies for you, or to give you advice about your  insurance needs. We will ask you for the details that we need to know. 

In some cases, we will not ask for any of this information. If we do not ask, or if you do not give us all the information we ask  for, any advice you receive may not be appropriate to your needs, objectives, and financial situation. You should read the warnings contained in any SOA, or any other warnings that we give you, carefully before making any  decision about an insurance policy. 

Where we provide you with advice about your insurance arrangements, that advice is current at the time that we give it. We  will review your insurance arrangements when you inform us about changes in your circumstances, or upon renewal of your  insurances.

Contractual Liability And Your Insurance Cover

Many commercial or business contracts contain clauses dealing with your liability (including indemnities or hold harmless  clauses). Such clauses may entitle your insurers to reduce cover, or in some cases, refuse to indemnify you at all. You should  seek legal advice before signing and accepting contracts. You should inform us of any clauses of this nature before you enter  into them.

What Information Do You Maintain In My File And Can I Examine My File?

McLardy McShane Partners Pty Ltd maintains a record of your personal profile, including details of insurance policies that  we arrange for you. McLardy McShane Partners Pty Ltd may also maintain records of any recommendations or advice given  to you. McLardy McShane Partners Pty Ltd will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you for the period required by law. 

McLardy McShane Partners Pty Ltd is and we are committed to implementing and promoting a privacy policy, which will  ensure the privacy and security of your personal information. A copy of our privacy policy is available on request.  If you wish to look at your file, please ask us and we will arrange for you to do so. 

How Will I Pay For The Services Provided?

Payment for the services we provide you are payable directly to McLardy McShane Partners Pty Ltd. For each insurance  product, the insurer will charge a premium that includes any relevant taxes, charges, and levies. McLardy McShane Partners  Pty Ltd often receive a payment based on a percentage of this premium (excluding relevant taxes, charges, and levies) called  commission, which is paid to McLardy McShane Partners Pty Ltd by the insurers. In some cases, you will also be charged a  fee. These will all be shown on the invoice that is sent to you.  

You can choose to pay for our services by any of the payment methods set out in the invoice. You are required to pay McLardy  McShane Partners Pty Ltd within the time set in on the invoice. 

If there is a refund or reduction of your premium as a result of a cancellation or alteration to a policy or based on a term of  your policy (such as a premium adjustment provision), we will retain any fee we have charged you. We will also retain  commission depending on our arrangements with the insurer or charge you a cancellation fee equal to the reduction in  commission. 

When you pay us your premium it will be banked into McLardy McShane Partners Pty Ltd’s trust account. McLardy McShane  Partners Pty Ltd will retain the commission from the premium you pay us and remit the balance to the insurer in accordance  with McLardy McShane Partners Pty Ltd’s arrangements with the insurer. McLardy McShane Partners Pty Ltd will earn  interest on the premium while it is in their trust account or McLardy McShane Partners Pty Ltd may invest the premium and  earn a return. McLardy McShane Partners Pty Ltd will retain any interest or return on investment earned on the premium.

How Are Any Commissions, Fees Or Other Benefits Calculated For Providing Financial Services?

McLardy McShane Partners Pty Ltd’s commission will be calculated based on the following formula: X = Y% x P  In this formula: 

X = McLardy McShane Partners Pty Ltd’s commission 

Y% = the percentage commission paid to McLardy McShane Partners Pty Ltd by the insurer. 

McLardy McShane Partners Pty Ltd’s commission varies between 0% and 35%. 

P = the amount you pay for any insurance policy (less any government fees or charges included in that amount).  Co-Pilot Insurance will receive 95% of McLardy McShane Partners Pty Ltd’s commission. 

Co-Pilot Insurance may charge a fee for service as well as, or instead of commission. The fee charged will depend on the  complexity and level advice sought and provided, and the time spent on your insurance needs. The fee will be shown on the  invoice that we send to you.  

Occasionally we pay commissions, fees or benefits to others who refer you to us or refer us to an insurer. If we do, we will pay  commissions to those people out of our commission or fees (not in addition to those amounts), in the range of 0% to 50%. Our employees that will assist you with your insurance needs will be paid a market salary. They may receive bonuses payable  based on performance criteria.  

If we give you personal advice, we will inform you of any fees, commission or other payments we, our associates or anyone  referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice. See below for information on the Steadfast association and commission. 

Do You Have Any Relationships Or Associations With The Insurers Who Issue The Insurance Policies Or Any Other Material Relationships?

McLardy McShane Partners Pty Ltd is a Steadfast Group Limited (Steadfast) Network Broker. As a Steadfast Network Broker,  McLardy McShane Partners Pty Ltd has access to member services including model operating and compliance tools, procedures, manuals, and training, legal, technical, HR, contractual liability advice and assistance, group insurance  arrangements, product comparison and placement support, claims support, group purchasing arrangements and broker  support services. These services are either funded by Steadfast, subsidised by Steadfast or available exclusively to Steadfast  Network Brokers for a fee.

Steadfast has arrangements with some insurers and premium funders (Partners) under which the Partners may pay  Steadfast a fee to access strategic and technological support and the Steadfast Broker Network. Steadfast is also a  shareholder of some Partners. You can obtain a copy of Steadfast’s FSG at www.steadfast.com.au If we arrange premium funding for you McLardy McShane Partners Pty Ltd may be paid a commission by the premium  funder. We may also charge you a fee (or both). The commission that McLardy McShane Partners Pty Ltd is paid by the  premium funder is usually calculated as a percentage of your insurance premium (including government fees or changes).  If you instruct us to arrange or issue a product, this is when McLardy McShane Partners Pty Ltd become entitled to the  commission.  

McLardy McShane Partners Pty Ltd’s commission rates for premium funding are in the range of 0% to 5% of the funded  premium. When we arrange premium funding for you, you can ask us what commission rates McLardy McShane Partners  Pty Ltd are paid for that funding arrangement compared to the other arrangements that were available to you.  McLardy McShane Partners is a shareholder of Victory Funding. Victory Funding is a premium funding company that you  may be offered a quotation for, in conjunction with your insurance placement / renewal. 

Some insurers may remunerate McLardy McShane Partners Pty Ltd based on the growth/profitability of insurance portfolios.  Some insurers may give benefits such as sponsorship of annual conferences, training and invitations to social business  functions. The receipt of these benefits may be based upon the volume of business placed with the insurer or an ad hoc  reward. Occasionally we may also receive small gifts and gratuities. Our decision to place business with an insurer is based on  the fact that they provide the best solution for you and not based on any incentive. 

What Should I Do If I Have A Complaint?
  1. If you have a complaint about a service provided to you please contact Co-Pilot Insurance and tell us about your  complaint. We will do our best to resolve it quickly. 
  2. If your complaint is not satisfactorily resolved within 5 days, please contact McLardy McShane’s Complaints Officer,  Tracy Scarella at tracy@mclardymcshane.com.au or put your complaint in writing and send it to the address noted on  page 1 of this FSG. McLardy McShane Partners Pty Ltd will try to resolve your complaint quickly and fairly. 
  3. If our brokerage is unable to resolve your complaint to your satisfaction, as a Steadfast Network Broker we have  access to a free, additional, proactive service known as the Steadfast Customer Advocacy service. It can assist if you  have a problem related to satisfaction, or fair treatment in relation to your dealings with us, or your insurer. The  service can be accessed by sending an email to customeradvocacy@steadfast.com.au , or by calling the Steadfast  Group Ltd head office on 02 9495 6500 and asking to speak with the Customer Advocacy service. 
  4. McLardy McShane Partners Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your  complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA  provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be  contacted at: 

Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001 

Phone: 1800 931 678 | Email info@afca.org.au | Website www.afca.org.au

What Arrangements Are In Place To Compensation Clients For Losses?

McLardy McShane Partners Pty Ltd has a professional indemnity insurance policy (PI policy) in place.  The PI policy covers McLardy McShane Partners Pty Ltd and its representatives (including authorised representatives) for  claims made against them by clients as a result of their conduct in the provision of financial services.  The PI Policy will cover us for claims relating to the conduct of former authorised representatives/employees who no longer  work for us. 

This policy satisfies the requirements for compensation arrangements under section 912B of the Corporations Act.

Any Questions

If you have any questions about the financial services Co-Pilot Insurance or McLardy McShane Partners Pty Ltd provides,  please contact us.  

Please retain this document for your reference and any future dealings with Co-Pilot Insurance or McLardy McShane Partners  Pty Ltd.

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